FAQs

Please take your time to ensure your delivery address is correct before placing your order. If you spot an error, contact us as soon as possible. We can update the address as long as the order hasn’t been processed by our warehouse yet.

Provide an answer to the question here, with as much detail as possible to help your customers.

We accept all major credit and debit cards and PayPal. You can securely checkout using your preferred method on our website.

If we are out of stock of an item you're interested in, please contact us using the information on the contact us page. We will be happy to let you know if and when the product is expected to be back in stock.

If you have a preferred dye lot but are happy to accept an alternative if it's unavailable, please let us know by using the order notes box on the cart page. However, if you require a specific dye lot and would only like to proceed with the order if it’s available, we’re happy to check for you. In this case, please contact us before placing your order so we can confirm availability.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

We aim to dispatch your order the same or next working day. Our standard UK shipping typically takes 2-3 working days. You will receive a dispatch email with tracking information once your order is shipped. If you have chosen the Tracked Express option, this aims to deliver within 1-2 working days.

For a full shipping breakdown please visit our delivery information page here.

Yes, all orders are sent via a tracked service unless you're ordering letter items like patterns, needles, or hooks. These items are not sent via a tracked service.

If your order has not arrived within the normal timescale, please wait an additional 24-48 hours as delivery times can sometimes vary in peak times. If your order has still not arrived, please get in touch via the contact us page.

Yes, we always appreciate feedback from our customers. We would love to hear how we did and whether we lived up to your expectations. Your feedback is important to us as it helps us continue to provide the great service that you know and love. To review us simply visit our TrustPilot or Google Reviews page.

If you would like to review a particular product you can do so by going to the product page, scrolling down to "reviews" and then clicking "write a review".

We are happy to replace or refund any item should you wish. However, you will be responsible for the return postage, and the product must be in new and unused condition. Please visit our returns page here for more information.

Please note that we will only be able to refund the cost of the product and will not be able to refund the original postage cost to you.

Refunds are processed within 7 days from when we receive the item(s).